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Continuing Education for COVID-19: Home

Online resources to further your professional development during this time.

Do you have a little bit more time than usual for continuing education? We've curated this selection of continuing education resources to meet the needs of library workers across the state of Idaho. The continuing education resources are separated by topic. Unless otherwise noted, all resources listed here are free to access.

Webinars and Courses from WebJunction will require you to create a free account to access their content. Your account with WebJunction will helpfully keep track of your courses, allowing you to jump right back in the next time you log in. If you have questions, please contact Annie Gaines (annie.gaines@libraries.idaho.gov). 

May 7, 2020
12pm-1pm MT
(11am-12pm PT)
WorldCat Discovery Interface Features (OCLC) Webinar
May 21, 2020
11am-11:30am MT
(10am-10:30am PT)
Marketing Your Gale Digital Collection (Gale) Webinar
May 28, 2020
12pm-1pm MT 
(11am-12pm PT)
WorldCat Discovery Search Fundamentals (OCLC) Webinar
June 4, 2020
12pm-1pm MT
(11am-12pm PT)
WorldCat Discovery Content and Staff Features (OCLC) Webinar
June 17, 2020
12pm-1pm MT
(11am-12pm PT)
WorldCat Discovery Patron Facing Features (OCLC) Webinar

Additionally, the Wyoming State Library's calendar of FREE continuing education resources is listed below:

NEW Share Your Message, Not Germs: Organizing and Advocacy During Social Distancing (EveryAction)
During times of crisis, the work of nonprofits and campaigns is even more critical to the communities dependent on them – but keeping things running can be especially challenging.
Webinar
1 hour
NEW Libraries and COVID-19: Considering Copyright during a Crisis (American Libraries Live)
In an April 3 American Libraries Live webinar, Libraries and COVID-19: Considering Copyright during a Crisis, several panelists discussed how libraries can address these challenges and share practical tips and information about which digital content providers have loosened restrictions on their materials during this pandemic.
Webinar
1 hour
Public Libraries Respond to COVID-19: Successful Ways to Work Remotely (Public Library Association)
With library closures and mandated quarantines, public library staff may be struggling to transition from a public-facing role to working from home. In this webinar, participants will learn about software and technology options, gain best practices for being a successful remote employee or manager, and have the opportunity to share and ask questions.
Webinar
1 hour
Mitigating COVID-19 When Managing Paper-Based, Circulating, and Other Types of Collections (Institute of Museum and Library Services)
Dr. David Berendes and Dr. Catherine Rasberry from the Centers for Disease Control presented an overview of the CDC’s guidance for community settings and environmental disinfection, and a discussion of how libraries, archives, and museums can help mitigate COVID-19 when working with paper-based, circulating, and other types of collections.  The presentation was followed by a question and answer period.
Webinar
1 hour
Libraries and COVID-19: Providing Virtual Services (American Libraries Live) Webinar
1 hour
Public Libraries Respond to COVID-19: The Current Landscape (Public Library Association)
What are public libraries doing in response to COVID-19? How are they making decisions? Where are they getting information, and how are they sharing it with their communities? Participants of this webinar will learn about the current public library landscape amidst COVID-19, hear from library leaders about what they’ve done, and have the opportunity to share and ask questions.
Webinar
1 hour
Librarians Stepping Up! Serving the Needs of Communities in Crisis (Library 2.0)
To access this content, you must create a free account with Library 2.0. 
Four 1-hour sessions
Information Instruction at a (Social) Distance: Moving Library Instruction Online (Association of College and Research Libraries)
Recording of the ACRL Presents webcast with speaker Melissa Wong, adjunct Lecturer at the iSchool University of Illinois at Chicago.
Webinar
1 hour
Know and Go: Don’t Stand So Close to Me – Strategies you need right now to respond to COVID-19 in your face-to-face and remote work spaces (Amigos Library Services)
“Should we really cancel this event we’ve spent months planning?” “How do I protect my staff?” While much of the concern about COVID-19 is focused on end consumers of services and goods, it’s time to take a serious look at your most valuable assets – the service providers. Take time now to Identify your role in planning and response. Join us for quick and not-so-dirty strategies to deal with COVID-19 updates regarding your library and community. Learn about the library’s legal obligation, ways to collaborate, communicate changes and mitigate challenges. We’ll share ways to support and offer your services through remote work and online marketing of resources.
Webinar
1 hour
Libraries and COVID-19: Managing Strategies and Stress (American Libraries Live)
As communities across the globe work to deal with the COVID-19 pandemic, the library’s role as an information resource and community partner is more crucial than ever—whether or not the physical library is closed. In this special episode of AL Live, we’ll be speaking with librarians from communities that have been on the front lines of this crisis. They’ll discuss lessons learned during the initial response and how they are continuing to provide important services as public facilities close and commerce slows. We’ll also speak with mindfulness and mental health experts about how library workers can manage stress and anxiety during this ever-evolving situation and how they can disseminate these strategies to their patrons.
Webinar
1.5 hours
How to Combat COVID-19 Related Misinformation (EveryLibrary)
In this webinar, we hope to provide valuable insights on how to counsel patrons when they ask you COVID-19 related questions. Now more than ever, information literacy is a critical resource to have in your intellectual toolbox. With the closures of many school systems and the imminent closure of many libraries, the role of librarians in a community will be more important than ever. When libraries close, questions don’t stop. This means your reference lines will be critical assets to your community. The tools you gain from this webinar will prepare you to guide your community through a minefield of misinformation during a time when facts are of the most importance.
Webinar
1/2 hour
How Nonprofits Are Navigating The Coronavirus (CauseVox)
With the Coronavirus outbreak, many day-to-day lives have been disrupted. From schools closing, workers going remote, and even restaurants shutting their doors in some parts of the country, we have to quickly make adjustments to help prevent the spread. And with this, your nonprofit’s plans have been disrupted. Join us for a conversation with two organizations about their plans so far, so we can all learn from each other the best practices to help us navigate the current climate.
Webinar
1 hour
Navigating the Impact of COVID-19 (Seattle Public Library Foundation)
Many are wondering how to navigate the impacts of the coronavirus, particularly in regards to the flurry of planned spring fundraising events and other activities. This webinar will share three scenarios and decision-making approaches from the King County Library System Foundation, Seattle Public Library Foundation, and Toronto Public Library Foundation.
Webinar
1 hour
Managing the Impact of COVID-19 on Nonprofits (TechSoup)
In order to continue serving your community during the COVID-19 outbreak, you may find the need to rapidly transition to working remotely rather than in an office. We invite you to join us on March 12 for a special TechSoup-hosted online discussion of the tools, strategies, and resources to help nonprofits manage remote workers. You’ll also have an opportunity to ask questions and discuss best practices with other members of the nonprofit community.
Webinar
1.5 hour
Living Well in Washington: COVID-19 Resources (Washington State Library) Online resource
Coronavirus (COVID-19) Resources (New Jersey State Library) Online resource
LibGuide
Coronavirus Disease (COVID-19) (Massachusetts Library System) Online resource
LibGuide
A Guide to COVID-19 for Libraries (Wyoming State Library) Online resource
5 Strategies for Engaging Virtual Workshops & Meetings (Development Without Limits) Online resource
Humanizing Online Teaching (Drs. Mary Raygoza,  Raina León, and Aaminah Norris, Saint Mary’s College of California) Online resource
Google Doc

Being Customer Focused: New and Emerging Trends in Customer Service

Libraries offer a compelling set of resources and services to meet the needs of their communities. But old service models often focus on the needs of the library first, and the user second. Retail establishments such as bookstores, coffee shops, information services, computing services, and purveyors of e-readers are all encroaching on the library’s core user base by replicating services traditionally associated with libraries. They really know what they’re doing, and we can, too!

Consumer research has shown repeatedly that understanding user needs and cultivating good customer relationships is key to the success of the modern organization. Creating a customer-focused library enables staff to know their users and meet their needs. A customer-focused library means more users, engaged staff, and a satisfying relationship with your community.

Webinar
1 hour

Creating a Culture of Yes at Your Library and in Your Community

The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community's image of the public library to new heights. Locate your library's first impressions, displays, customer service, policies and more on the "Yes-O-Meter" and understand how to move from "No" or "Yes, but..." to a powerful culture of "Yes, and!" The insights you gain for shifting your library culture will invigorate the relationships between your staff and with your community.

Webinar
1 hour

Dealing with Angry Patrons

No one enjoys having to deal with an angry patron, but with proper preparation, and by developing the specific set of skills required, you can minimize conflict, defuse patron anger and identify the underlying issues so that you can help find the best solution. This course is designed to help you improve your skills in dealing effectively with angry customers. It outlines a two-step method for responding to anger, by teaching the staff member to first deal with the patron's feelings, then deal with the person's problem. It includes practice with realistic patron encounters.

Course
1 hour

Dealing with the Difficult Patrons

Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout. Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working with a patron using common sense practices and techniques for bringing that customer back into the fold.

Webinar
1 hour

Extreme Customer Service, Every Time 

Commitment to great customer service goes beyond “service with a smile.” It is a commitment to truly engage and communicate with patrons and to find ways to extend the experience above and beyond their expectations. Building on the success of the Darien Library, whose reputation is known internationally for providing “extreme customer service,” presenter Gretchen Caserotti will provide you with practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service.

Course
2 hours

Look First: Creating Exceptional Patron Experiences

Success in wowing people requires planning for the big picture and tiny details, considering all the senses, and considering the various reasons people visit or could visit the library--both online and in person--but all that requires that we look and listen before we act. Too often, we assume we know more than we do, and we skip the looking step. By taking time to observe and experience the library through patrons' eyes, we can dramatically improve the experiences our patrons encounter. Learn simple, fun, and effective tools and low-budget tips that will improve the patron experience--for all ages, for big and small libraries, and for all budgets. No additional funds required.

Webinar
1 hour

Service Excellence in Challenging Times 

In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.

Webinar
1 hour

What Would Walt Do? Quality Customer Service for Libraries

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they've been waving their magic wands to improve customer service in Colorado libraries and they'd like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You'll walk away with ideas to make your library's customer service sparkle.

Webinar
1 hour

Balancing Books and Social Issues: Homelessness and Trauma

With numerous budget cuts to social services programs, public libraries are encountering more individuals experiencing homelessness, and poverty. For many, a library may be the only place of refuge from the weather, or noise from a downtown cityscape. The increasing volume of need arising in many communities may leave library workers feeling ill-equipped or overwhelmed. Because of this, libraries are asking the questions: Why are there so many people experiencing homelessness in our libraries? How do we better serve our vulnerable customers? How do we educate and support our library staff? During this webinar social worker Elissa Hardy will address these questions and explore some solutions.

Webinar
1 hour

Understanding and Supporting Patrons with Autism Spectrum Disorder  

This webinar will discuss the characteristics of individuals with Autism Spectrum Disorders (ASD), to better understand how to best serve them in our libraries. We will review common behaviors seen in both children and adults diagnosed with ASD. We will review effective strategies library employees can utilize to support patrons with a variety of special needs. Participants will have an opportunity to present specific questions and scenarios to further their understanding and application of the training material.

Webinar
1 hour

The Community Resiliency Model: Becoming Trauma-Informed and Resiliency-Focused and Informed

This 45-minute CRM (Community Resiliency Model) presentation will focus on learning some key concepts of neurobiology and education about stress/trauma, which are the foundation for learning CRM Skills. While the presentation will touch on these skills in relation to youth, the focus will be on using skills for self-care. Two CRM Skills will be taught to participants (if time permits, a third skill will be included). Following the presentation, there will be 15-minutes for questions and answers.

Webinar
1 hour

Learn to Converse with Customers in a New Language with Pronunciator

On March 12, 2020, Pronunciator published a self-directed online language course in 101 languages (full list below) that teaches vocabulary (e.g. “quarantine,” “pandemic,” etc.) and phrases (e.g. “I’m having difficulty breathing,” “Is it an emergency?”, etc.) relevant to the COVID-19 crisis. 90 home languages are supported. The course is meant to assist both the general public and healthcare providers when communicating across multiple languages. Each course consists of 142 instructional phrases, and is designed to be completed in 2 weeks of daily study. To access the COVID-19 course as an English speaker, select “English (US)” as your interface language. Select the language you want to learn (101 are supported), and then select “Learning Guides and More.” Click on “COVID-19 Essential Phrases” to access the course.

Course
2 weeks

Design for Learning 1: Orientation 

By the end of this module, you will be able to: navigate the D4L learning management system as a student, communicate with your classmates in the D4L learning management system, associate the main principles of Self-Determination Theory to personal strategies for success as an online student, and recognize the structure of the D4L program and how each module relates to the final capstone project.

Online course
 

Design for Learning 2: Foundation

By the end of this module, you will be able to: recognize different approaches to instructional design strategy, recognize several leading learning theories, relate instructional strategies to the principles of Universal Design for Learning, apply Bloom’s Revised Taxonomy to writing learning outcomes, critique learning assessments for their appropriateness to learning outcomes, and produce a first draft version of an instructional plan for teaching an online class/session. 

Online course
 

Design for Learning 3: Diversity

By the end of this module, you will be able to: draft your own working definition for diversity as a benchmark, interpret the content of a professional document on diversity standards on cultural competency, reflect on what you, yourself, bring to the learning scenario, collect resources to help you reflect on what your colleagues and learners bring to the learning scenario, refine your instructional plans to be attentive to diversity by structuring learning to fit a variety of learning styles, evaluate online library training to assess the extent to which it satisfies the ALA/ACRL Diversity Standards, and incorporate the principles of Universal Design for Learning in creating your online learning.

Online course
 

Design for Learning 4: Community

By the end of this module, you will be able to: recognize the characteristics of teaching presence, cognitive presence, and social presence, evaluate positive and negative factors in existing online educational communities, identify the motivation for (or barriers to) community participation, develop a strategy for activities that fit with your community members’ motivation for participation, determine the social media platforms that are most relevant to your instructional objectives, consider the role of a code of conduct or netiquette guide for an online educational community, construct a strategy for well-timed and appropriate discussion posts and responses on social media, both as a follower and as a leader, and plan how metrics can be used to evaluate and improve how a social media strategy is meeting learning objectives.

Online course
 

Design for Learning 5: Content Creation

By the end of this module, you will be able to: recognize principles for using audio, video, text, and graphics in online learning, based on cognitive psychology research, determine how multimedia resources fit into your instructional design plan, evaluate existing online library training with regard to standards for digital content, identify best practices for the process of creating screencasts and multimedia tutorials, select screencasting and online tutorial software and services for your instructional objectives, develop scripts and/or storyboards for your instructional content, and use screencasting or other online tutorial software to create instructional resources.

Online course
 

Design for Learning 6: Course Management

By the end of this module, you will be able to: examine methods for communicating course expectations, evaluate the features of different software to create an online environment for learning, visualize how to organize all content for one online learning session in a Learning Management System or a combination of different platforms, and refine your plans for assessment within the online learning environment. 

Online course
 

Design for Learning 7: Capstone

By the end of this module, you will be able to: integrate what you have learned in all the other modules into one end-to-end instructional design plan, implement your instructional design plan, creating all content for one online learning session, organize all content for one online learning session in a Learning Management System or a combination of different platforms, evaluate the need for alternative formats of content for accessibility, assess the quality of your content and that of your peers, implement improvements to your content based on assessment, recruit learners to participate in online instruction, deliver an instructional session online, assess the work of online students, assess your online instruction and plan for appropriate revisions. 

Online course
 

LiLI Tutorials

A collection of tutorials for resources in LiLI, including EBSCO Explora, Ebscohost, Chilton Library, NoveList, World Book Online, Gale eBooks, LearningExpress, and Scout. 

Online resource

Get to Know LiLI Tools

Use this guide to learn more about the tools available through LiLI.org.

Online resource

Benefits of a FirstSearch/WorldCat Discovery Subscription

Webinar
1 hour

Librarians.Support

Many libraries have had to close their doors during the pandemic. This means librarians and other library staff working from home. The University of South Carolina’s School of Library and Information Science and Public Libraries 2030 want to make their expertise available to libraries wanting to use this time for professional development of staff.

Online resource

Project Ready

This site hosts a series of free, online professional development modules for school and public youth services librarians, library administrators, and others interested in improving their knowledge about race and racism, racial equity, and culturally sustaining pedagogy. The primary focus of the Project READY curriculum is on improving relationships with, services to, and resources for youth of color and Native youth.

Online resource

A History of Going Fine Free

Fort Vancouver Regional Libraries (FVRL) went fine free in 1970 after doing an internal study that showed the cost of collecting fines exceeded the amount collected. They then took the necessary steps to implement and become a fine free library. This policy has saved their library money, and more importantly, increased the amount of positive interactions with their patrons. They have seen a significant decrease in their overdue materials, with last year being less than 4%.

Going fine free is not an easy decision for any library, but Brenda Cameron, a Library Systems Coordinator for FVRL, is passionate about the impacts it has had on their library and their community. She has seen why eliminating fines has brought more people into the library especially since “fines most affect those least able to pay them.” She believes in the positive impact going fine free can have for all libraries.

Join us for this webinar where Brenda will discuss:

  • Fort Vancouver Regional Library’s history with going fine free
  • The process they adopted for collecting overdue materials
  • More about how your library can adopt this same policy
Webinar
1 hour
ESL and Citizenship Preparation (Pronounciator) Online resource

The Library Marketing Show

The LIBRARY MARKETING SHOW is 5-minute video posted every week on Angela Hursh's YouTube channel. She’ll answer questions and talk about the latest news in libraries, marketing, and other relevant topics. If you follow her blog, you’ll get an email when the video is posted. Send your email questions and topic suggestions ahead of time. Just fill out the form on the linked page. If she picks your topic, she’ll send you a personal link to the video after it’s posted.

Online resource

Creating Virtual Library Spaces

Most teachers and school librarians are great at decorating their teaching spaces. Flashy and informative posters, colorful bulletin boards, book displays, and student artwork all contribute to the aesthetic appeal and the functionality of a library and classroom. But probably the most important library space isn’t one patrons will see when they walk in the door; it’s the one they will see when they turn on the computer. Whether a school librarian is beginning a new library position or working on a library upgrade, creating a virtual library space should be a priority. but where to start? 

Online resource

Youth Services Programming in a Time of Crisis

Traditional disaster planning concerns what to do during an emergency. This document contains a number of tools you can use to prepare for what to do after. From collection management to story times to teen advisory boards - these are all current library functions that can be adapted to support your community during a time of crisis. In this document, time of crisis refers to any sort of community disruption that severely affects the community. 

Online resource

Grant Space by Candid

Self-paced learning and webinars to help build your grant writing and management skills.

Online resource

16-course Learning Path: Remote Working: Setting Yourself and Your Teams Up for Success (LinkedIn Learning)

Optimize working remotely, whether you’re new to remote work or not, and whether you’re leading a team or part of a team involving distributed team members. Discover how to be productive and stay connected when working from home or other remote environments.

  • Learn how to effectively work remotely.
  • Gain tips for adjusting to changes in your work environment.
  • Explore virtual communication tools for staying connected.
Online course

Ed Tech Certifications

A comprehensive list of more than 150 educational technology badges and certifications available for educators.

 

Stay-at-Home Professional Development

Compiled by Book Cart Queens.

 

Is That Real? A Crash Course in Verifying Online Content

Dive into the tools and skills that you and your patrons need to verify the authenticity of user-generated content, and learn how to create engaging fact-checking investigations that will empower learners to detect and debunk misinformation online. News Literacy Project (NLP) covers topics such as developing keen observation skills that help detect images circulating in a false context; using reverse image searches to find the origins of a digital image; using webpage archivers to explore deleted or changed content; and using Google Street View to explore and confirm details of locations around the world. This webinar will help you boost your own skills and give you confidence to help patrons evaluate their sources, too. The session will also include a brief overview of NLP’s work with public libraries and strategies for adapting its resources for non-school settings.

Webinar
1 hour

Privacy Literacy at Your Library

Our offline lives are no longer separate from our online identities. Many people are unaware of how their information is being used, what they have control over, or how to have safe online interactions. San José Public Library's Virtual Privacy Lab has developed a seven-module customized learning experience for library patrons, in English, Spanish and Vietnamese. The modules guide users through topics such as social media and security, and provide personalized tips, links and resources that enable them to feel safe and confident online. This privacy literacy resource is available for everyone, so learn how you can utilize the online Virtual Privacy Lab with the populations you serve at your library.

Webinar
​1 hour

Top Ten Skills for Teaching Tech to Patrons

Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training. Crystal Schimpf will share the top ten skills she’s found most effective in her years of training experience.

Webinar
​1 hour

NEW Managing Up with EDI in Mind: Collaborations to Strengthen a Community (ACRL IS Management and Leadership Committee)

Librarians who lead teaching programs often face challenges such as lack of formal authority, uneven participation in teaching initiatives, and lack of shared language and priorities surrounding diverse instructional services offered within an institution. At the University of Delaware Library, Museums, and Press, we recently discovered that these challenges, while familiar to longstanding instructional programs, are also true for a fledgling leadership development effort, and that collaborations between these two programs has powerful potential for cultural and structural change. In this session, the presenters will share how their partnership strengthened their individual programs and their ability to center Equity, Diversity and Inclusion (EDI) in their practice.

Webinar
1 hour

Coping with Change

In this course, you will apply strategies to mitigate the unsettling aspects of change. You will learn skills to help you cope with change and capitalize on it. Course objectives: describe what change is, learn how to cope with change, and incorporate & capitalize in the midst of change.

Online course

Failing in the Right Direction

What happens at your library when something doesn't go according to plan? Do you or your colleagues find yourselves:

  • Apologizing and promising not to let that happen again?
  • Pointing out the circumstances that were beyond your control?
  • Worrying about how this setback might affect your budget or your career?
  • Wishing that other people had done more to support you?
  • Or just feeling generally down and discouraged?

We hear a lot about the need for innovation and risk taking in the workplace but not so much about the flip side of that coin: failure. Failure happens. Some even say that there is no creativity without failure. In fact, many success stories - Thomas Edison, Vera Wang, Jay-Z, Dr. Seuss - are prefaced by accounts of repeated failures. Even so, the library environment has not been especially tolerant of imperfect outcomes. If we want to continue to change and grow, we'll need to rethink how we deal with failure.

Webinar
1 hour

Grace Under Pressure: Tips and Tricks to Cultivate a Positive Approach

Working in a library can feel like a constant juggling act. We navigate competing demands and challenging situations on a daily basis in order to meet our mission and transform our communities. In this interactive session, discover how to handle these challenges proactively. Learn positive, practical tips, stress-reduction skills, and ideas for changing your personal work style. Learn strategies to help you face challenging situations that affect your whole organization and society-wide issues that impact the communities we serve. Feel better and be more effective at your work.

Webinar
1.5 hours

Growing Through Conflict: Healthy Workplace Communication

We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:

Actions that show you are really listening:

  • Communication with people who are angry or upset in a way that their needs can be addressed and resolved
  • Knowing your own emotions and needs, and effective ways to express them
  • Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.
Webinar
1 hour

Responding to All: Managing Relationships with Key Constituencies

Do you know an amazing library director who stumbled into trouble unexpectedly? Are you one? Every library director seeks to be responsible and successful, but sometimes things go wrong. Understanding concepts for responsible leadership and strategies for fostering key relationships will boost your effectiveness and impact as a director, whether you are new to the position or have been around the block a few times. You will identify key relationships that need to be managed well⁠—your governing authority, your staff, your community, your profession, and last but not least, yourself. Embracing these relationships and working out a checklist of behaviors and communications for each audience will lead to more balance in your work. You’ll leave this webinar inspired by big ideas and motivated by practical steps that will refine your practice as a successful library leader.

Webinar
1 hour

Staying Afloat in a Sea of Change

Our libraries and communities are experiencing the constant motion of changes in technology, demographics and services. The sensation of being afloat in an unpredictable environment can be thrilling as we contemplate the many new possibilities but also a bit scary because of the many unknowns. Join seasoned change manager Debra Westwood for a walk through the process of change to help us recognize our physiological and emotional responses to change and determine how our current skills and experience can fit into new ways of working. All of us, as library staff members, can get beyond just surviving change and learn to embrace and thrive in new environments.

Webinar
1 hour

Tactics for Time Management and Organizational Skills

Feeling overwhelmed by deadlines as well as pressure from the many different demands on your time? Librarians and library staff members frequently report that they feel stressed by the need to multi-task, to keep up-to-date, and to manage tight schedules. There never seems to be enough time to get everything done on time. How can you work more efficiently and effectively and feel in control of your time? Will you ever see the top of your desk again? This webinar will provide practical strategies for gaining control of your time and setting priorities.

Webinar
1 hour

That’s Not What I Said!: Foundations of Interpersonal Communication

Our personalities affect how we view and relate to the world. Each of us have different learning and communication styles, fears, insecurities and defense mechanisms. This presentation will provide you with the tools to recognize your own and others' differences and become more aware of how they affect your relationships with customers and co-workers.

Webinar
1 hour

The Hopeful Workplace

There’s a fair amount of doom and gloom out in library land, but futurist Joan Frye Williams and strategist George Needham are having none of it! These passionate library advocates believe that dealing with desperate economic times need not make us desperate. In this upbeat webinar, George and Joan will explore how we can get out of the rat race that says “do more with less” and shift our focus to hope-engendering ways to “do different with less.” They’ll offer practical techniques for improving your own job satisfaction and moving your organization in a more positive direction. Tune in to learn how we can all support each other, build trust and confidence, and develop services that recapture that feeling of success for ourselves and our communities. 

Webinar
1 hour

Understanding Compassion Fatigue in Your Library

You love your job. You love your library. You love helping your patrons and giving them the extra attention that lets them know you care. But there are days when you’ve given just about all you have to give. At the end of the day you feel drained, or irritated, or both! You may have achieved "compassion fatigue." The term, which is used frequently in medical settings, describes a caregiver’s reaction to chronic stress that results in feelings of hopelessness, anxiety, self-doubt, lack of focus and fatigue. This webinar will help you recognize the symptoms and the situations that may trigger compassion fatigue and understand how it affects you and your working environment. Explore ways to take care of yourself so you can continue to show compassion and give your patrons the care they need.

Webinar
1.5 hours

Whole Person Librarianship: Fostering Empathy in Challenging Times

Libraries are among the few public spaces that feel safe and welcoming to everyone in our current political landscape. As librarians striving to provide equitable service, we are challenged to meet the needs of patrons whose life experiences are markedly different from our own. To address these challenges, we have much to learn much from social workers, who are trained to approach their clients with empathy while maintaining professional boundaries. Whole Person Librarianship draws from social work concepts to help librarians become more confident in learning from, interacting with, and serving diverse patrons. Learn basic ideas to build your empathy skills, such as cultural humility and person-in-environment, to apply right away to your library practice, as well as where to find more in-depth information and support.

Webinar
1 hour

Youth Programming Goes Virtual—Storytimes, Crafts, Teen Activities, and More

As libraries and schools close their physical spaces in response to COVD-19 and CDC recommendations for physical distancing, educators and library staff alike are moving learning and programming to digital platforms. Assembled on this page is a list of resources and examples for virtual youth programming from public libraries that we've found over the past week.

Webpage

Digest of resources & webinars

Writing Boxes: Library programming that will inspire writing and support literacy and family engagement

Library staff that serve children understand one of their core missions is to support reading. But what about writing? In this how-to webinar, presenter Lisa Von Drasek will describe Writing Boxes, an “instant’’ program template that requires very little prep, is easily replicable, inexpensive, works across age groupings, and supports increased literacy and community engagement.

She will demonstrate how easy it is to plan and produce a Writing Box program, including modeling one program and offering suggestions on how to structure a program for children and young adults as well as their caregivers. She will cover the essential facets such as selecting developmentally relevant and culturally responsive mentor titles while considering diversity of physical, developmental, and cognitive abilities creating a non-threatening and non-judgmental spaces to write.

Join us to learn how your library can create diverse, welcoming, intergenerational programming to inspire writing as an integral part of supporting literacy and family engagement. At the end of this one-hour webinar, participants will:

  • Understand the part writing plays in literacy competencies.
  • Understand how to select developmentally relevant and culturally diverse materials.
  • Be familiar with all aspects of creating a Writing Box program
  • Have access to Writing Boxes: The Reading Writing Connection
Webinar
1 hour

Facilitating Civic Engagement with Pop-Up Programming

In late summer of 2016, Skokie (IL) Public Library created a Civic Lab--a mobile, pop-up initiative to increase public discussion and civic literacy among library patrons of all ages. In this webinar Christine Goertz and Amy Holcomb, two members of the Civic Lab team, will discuss the background of the Civic Lab, strategies in developing civic literacy opportunities across multiple departments, and the four types of pop-up events that make up the majority of Civic Lab appearances. Additionally, they will cover why civic engagement is inherent in library services as well as the lessons learned from three years of civic literacy programming.

At the end of this one-hour webinar, participants will:

  • Be able to articulate and advocate for the role of the public library as a convener of civic engagement opportunities in the community
  • Be able to identify strategies and topics for engaging patrons in thought-provoking ideas and dialogue beyond traditional programming
  • Be able to identify and engage library staff at all levels in civic engagement initiatives across the library
Webinar
​1 hour

Now You’re Speaking My Language: Creating a Successful Bilingual Storytime

Are you interested in creating a bilingual storytime at your library? Whether you are working with a Spanish speaking partner or are a fluent speaker, it can be daunting to create a bilingual storytime that supports families wishing not only to share their culture, but also support raising a bilingual child.

Bilingual storytimes are a great way to create a welcoming space for new families and strengthen a child’s early literacy skills. It allows non-english speaking families to see themselves and their culture through books, rhymes and movement. It is also an opportunity to nurture cognitive and language development for families in their native language as well as a chance for monolingual families to share in the cultural and linguistic diversity.

In this webinar, presenter Adilene Rogers will discuss how to create a Spanish-English bilingual storytime that is culturally inclusive and will strengthen the relationship with your Spanish speaking community. She’ll also cover the importance of early literacy practices on a bilingual child’s development. While this webinar focuses mainly on Spanish-English storytimes, the principles and theories can be used for any language.

At the end of this one-hour webinar, participants will:

  • Learn the importance of bilingual storytime and how it supports families raising bilingual children
  • Understand the importance of having culturally relevant material such as books, songs and rhymes
  • Understand some of the common misconceptions of raising bilingual children and how to support parents who are raising their children bilingually.
  • For librarians that are not fluent --be able to work with a partner to develop and present a bilingual storytime
  • Learn some traditional Spanish songs and rhymes as well as different movement activities that can be used.
Webinar
​1 hour

Living in a Material World: Crafting Programs for Adults

Did you know that crafts are considered to be an excellent way to work through the pressures of daily life stressors? For over a century in the United States, crafts have played an integral part in therapeutic practices. The idea of providing crafts as a creative outlet emerged during the First World War in response to the needs of the returning soldiers. More recently, research has revealed that crafts can provide a variety of tangible health benefits, such as feelings of relaxation, stress relief, a sense of accomplishment, increased happiness, reduced anxiety, and enhanced confidence.

In this webinar, presenter Kimberli Buckley will discuss how to put together an adult craft program on a budget, how to utilize crafts to promote awareness, and she will offer a wide variety and range of craft examples that will prove that crafts aren’t just for kids. Additionally, she will discuss history of crafts and the current state of the crafting world as well as the therapeutic and health benefits that crafts can provide for adults.

At the end of this one-hour webinar, participants will:

  • Gain creative ideas and numerous examples for adult craft programs
  • Develop strategies for innovative budgeting ideas
  • Understand past and present adult crafting trends
  • Identify the therapeutic value and health benefits of crafting
Webinar
​1 hour

Community Climate Cafes: Science Programming for Adults

In public libraries, offering educational adult programming can be a struggle. Building attendance and participation is often an uphill battle. However, meaningful learning experiences and community engagement for adults remain a vital core library service.

This webinar will look at the San Jose Public Library’s grant funded three-part series of adult programs on the subject of climate change and its impact on the community. Part book club and part science café, the program incorporated companion books, short film showings, guest speakers, giveaways, and community discussion. Presenters will discuss the program structure, themes, as well as outcomes, challenges and scalability. There will be a discussion of community partnerships, promotion and marketing as well as demonstration of the Pushing the Limits development materials which are freely available via Infopeople’s Niche Academy modules.

At the end of this one-hour webinar, participants will:

  • Be able to identify three strategies to make climate change information and discussions accessible and appealing to a diverse audience.
  • Identify potential community partners for climate change programs
  • Understand how the community climate café program could be scalable or replicable
  • Be familiar with Pushing the Limits development materials which are freely available
Webinar
​1 hour

Book Tasting in the Library: A recipe for reading

  • Are you looking for a fun way increase reading engagement with your library users, particularly teens and youth?
  • Do you want a novel way to present new releases, non-fiction, digital or database content?
  • Do you want to encourage engagement with the collection or highlight a particular format, genre, or topic with your library users?
  • Hosting a book tasting might be the answer you need to increase engagement with your collection, collaborate with another local librarian, or answer a research question. Book tasting events engage users in a curated collection using a 30-60-minute restaurant themed event.

In this webinar, presenter Angela Maxwell will share examples of multiple book tasting events targeted at a teen audience. Attendees will have access to templates, as well as free online tools to implement their own book tasting event.

At the end of this one-hour webinar, participants will:

  • Understand why and how book tasting will work to increase engagement with the library collection.
  • Identify a target audience and purpose for their own book tasting.
  • Take away sample book tasting materials including Goodreads booklists, Book tasting menus, slideshow template, supply lists, and more.
  • Be able to create a book tasting event from start to finish.
Webinar
​1 hour

"I could really use a good laugh!" How to Give a Laughter-as-Therapy Program in Your Library

Stress - good AND bad - is a fact of human existence. As it turns out, laughter IS one of the best medicines! The physiological and psychological benefits of laughter and humor continue to be documented in the scientific study of laughter (gelatology). Even the simple act of smiling has been shown to improve mood and nurture a positive mental outlook.

This webinar will give you the skillsets necessary to teach both your library users and library staff a fun & effective way of managing the stresses of their day. Laughter-as-therapy in the library environment can be offered to library users of all ages.

At the conclusion of this one-hour webinar, participants will be able to:

  • Identify the science behind laughter as a coping mechanism
  • Differentiate good stress (eustress) from problem stress (distress)
  • Explain the benefits of laughter yoga and the six components of a laughter yoga session
  • Learn numerous techniques to nurture their own personal sense of humor
  • Please join us for this fun and practical seminar, where together we will discover the fascinating world of laughter and its myriad benefits for you, your staff, and your library users.
Webinar
​1 hour

STRETCH Your Storytime! Supporting early learning with yoga and movement

The centuries-old contemplative practice know as “yoga” is much more than a passing trend; it has physical, cognitive, and social-emotional benefits for practitioners of all ages, including preschool age children and their caregivers. This webinar will introduce participants to ways in which the intentional use of yoga-inspired movement in the storytime setting can support and enhance the work of youth services library staff and others helping prepare young children for school success. Participants will be exposed to new ideas and great books they will be excited to share. No prior yoga experience required!

At the end of the webinar attendees will:

  • Be able to articulate at least one way yoga-inspired movement supports the following three distinct areas of early learning:
  • physical literacy
  • early literacy
  • social-emotional learning
  • Know the basic components of planning and implementing a yoga storytime.
  • Know several basic yoga shapes they can use in their storytimes
Webinar
​1 hour
Enhancing Adult Library Programs with NoveList Webinar
1/2 hour

Historypin: Using Local History for Community Engagement

Would you like to learn more about engaging your community with local history? This webinar will introduce Historypin(link is external), a non-profit organization that develops offline programming and maintains a digital platform to help people engage their communities with local history. Engagement Manager Kerri Young will demonstrate simple ways libraries and their staff can start using Historypin’s free digital tools. Additionally she will illustrate Historypin’s methodology and aims in the coming years as it pertains specifically toward community engagement and social impact through cultural heritage. Libraries have been one of Historypin’s most dedicated users. Join us to see real life examples of how some of these libraries are using Historypin to share their local history collections and engage their communities.

At the end of this one-hour webinar, participants will:

  • Be able to identify what Historypin is and its role in helping to connect libraries to their communities
  • Be able to create a profile and add content on Historypin
  • Understand the value of evaluation and target audiences in planning community outreach
Webinar
​1 hour

Developmentally Appropriate Programming for Babies & Toddlers

Are you a preschool programming rockstar who'd like to build a stronger foundation serving ages 0-2? Do you have lingering questions about what's best for children at this age? Then join us for this one-hour webinar as presenters Brooke Newberry and Amy Koester discuss the developmental milestones as well as optimal space, format, content and staffing for library programming aimed at babies, infants and toddlers. Programming for this age is a cornerstone of public library service, and the best such programs take into account the developmental needs and supports that very young children require to thrive.

At the end of this one-hour webinar, participants will:

  • Be familiar with developmental milestones for children 0-35 months
  • Understand ways in which a program's space, format, content, and staffing contribute to its developmental appropriateness.
  • Be able to share developmentally appropriate parent/caregiver messages in infant, baby, and toddler programs
  • Be familiar with resources for ideas and best practices in serving children 0-35 months.
Webinar
​1 hour

Tabletop Games and 21st Century Skill Development

Have you noticed many of your library users playing games? Have you ever wondered if games can be in your library for more than recreation? In today’s culture, games are ubiquitous. Although commercial games are recreational, they also provide opportunities for informal learning. In fact, to play games players must use at least one 21st Century Skill, and often players use multiple skills. Join webinar presenter Lauren Hays as she highlights how you can use games in your library to foster skills such as creativity, communication, critical thinking, and collaboration, vital to every library user needs.

At the end of this one-hour webinar, participants will learn how to:

  • Identify games that help players use and develop 21st Century Skills
  • Implement a game facilitation strategy at their library
  • Help patrons reflect on the experience of gameplay
Webinar
​1 hour

Graphic Novel Collection and Programming

Learn new resources to find widely-appealing graphic novel selections for all age groups, toddler through teen. Join Russ Harper, Youth Services Specialist at Omaha Public Library, as he makes core collection recommendations, discusses top sellers, and how to find the hot new thing. Includes programming tips for both American comics and manga fans!

Webinar
1 hour

Readers' Advisory Services

Patrons are overwhelmed by the hundreds of new titles every year added to the thousands already on the shelves. Browsing the shelves is a frustrating exercise. Readers' advisory services provides patrons with the help they need to find books they will enjoy, and helps the library retain active patrons. This introduction to public library readers' advisory services to adults includes the readers' advisory interview, marketing readers' advisory services, promoting fiction, and finding aids. In this course you will learn how to identify what it is in genre fiction that appeals to a reader, how best to get them to articulate that appeal, what books to suggest to the reader, and how to promote the different kinds of genre fiction in a public library. A chapter titled "Difficult Aspects of a Readers' Advisory Interview" provides tricks of the trade for keeping up with the rapidly changing world of genre fiction. This course provides an excellent opportunity for increasing skills in this vital area of public library service.

Self-paced course

Serving Readers: Beyond the Basics

As libraries evolve and adapt to changing circumstances, it is crucial to our continued community relevance that we retain and serve our core constituency of readers. Readers' advisory specialists from The Seattle Public Library will expand on the basic premises and practices of reader’s advisory, sharing how to apply these practices across new platforms and technologies, enlist social media and catalogs to serve readers, and use form-based and virtual readers' advisory. Learn expert techniques for using the latest generation of advisory resources and other ways to better serve readers in libraries large and small.

Webinar
1 hour

Street Lit and Libraries

For the last 15 years, public and high school libraries have been exploring the under-reviewed and small press produced genre of street lit. It is most often passed hand to hand or through publishing parties held by the authors, and often appeals to readers with interests outside the majority culture. With increasing amounts of professional discussions now available on the strengths and challenges street lit collections can offer your library's users, it's time to look at the appeal that holds for readers.

Street lit is not without its controversies. Learning why and how some libraries have decided to include it in their collections will help your library decide whether it's feasible and appropriate for your community. Knowing how your community may react to its inclusion in your library will increase your value as the community's readers' advisor and/or fiction collection developer.

Webinar 
1 hour

NoveList: Finding Books in a Series

Webinar
30 minutes

Story Elements: The Building Blocks to Great Readers' Advisory (NoveList)

Webinar
33 minutes

Staying in the Know About New and Popular Books (NoveList)

Webinar
17 minutes

Find Those "Just Right" Books (NoveList)

Webinar
28 minutes

NoveList Readers' Advisory Toolbox Online resource

 

Building a Positive Social Media Presence

Over 70% of adults are now using a social networking site of some kind, and these online interactions can have real-life implications. This course provides guidelines for what should and should not be shared online, how to build social capital and how to put your best foot forward when using social media.

Self-paced Course

Instagram for Public Libraries: Good Practices for Social Media

Instagram is a highly popular social network, and one that is increasingly being used by libraries to engage with patrons and supporters. Instagram’s user-friendly interface makes it easy to broadcast pictures and short videos to a wide audience. But just like any social media tool, it is important to know what works (and what doesn’t) when it comes to using Instagram to share library information. 
Come to this free webinar to learn from two libraries who have been successfully using Instagram to engage with their communities, and to share positive library messages with the larger community of Instagram users across the world. From promoting library materials to showcasing library services, these libraries will share good practices that they have learned along the way.

Webinar

1 Hour

Social Media Analytics: What to Measure and Why

Now that you are using social media to engage with your community, how do you know if it’s working? If you don’t know where to start when planning your social media metrics, join us to learn the best methods to measure your library's social media outcomes. During this event, you will learn how to establish measurable goals, identify key performance indicators (KPIs), and evaluate your social media results.

Webinar

1 Hour

Using Twitter as Your Professional Development Opportunity

Twitter as a ubiquitous, concise, and powerful social media platform is not a fad. It can, however, feel overwhelming, or even silly, if you don't take the very little time needed to get to understand its nuts, bolts, best practices, and professional power. During this webinar, reluctant social media users will receive all the tips and tricks needed to feel comfortable--and maybe even excited--about going where there's a professional development gold mine, already stocked with panning equipment and scales.

Webinar

1 Hour

Visual Content: Level Up Your Social Media

Chances are your library has been active in social media for a while now. It’s also likely that the results of your efforts have been mixed. If you’re wondering how to change things up, get more visual, and take more advantage of the platforms you're on, then this is the webinar for you.

Even if your library has already been creating visual content, there are now guidelines that can help you to make that content even more effective. These include recommendations for: colors, typography, stock art, infographics, videos and optimizing for Facebook and Twitter. Join Laura Solomon as she demonstrates best practices and new ideas for telling your library's story, as well as tricks and tools that can boost engagement and make your library's visuals stronger.

Webinar 1 Hour

Writing a Social Media Policy for Your Library

Does your library have a social media policy? Chances are, it doesn't...but it almost certainly should. Learn why you need one, and what points are essential. Discover how writing this kind of policy can be completely different than writing any other kind for a library, and what you might need in a policy for staff versus what you might need to spell out for patrons. This webinar will help you to understand some current best practices that you can use to guide you through the process of drafting your own social media policy for your library.

Webinar

1 Hour

Your Digital Footprint: Managing Your Online Identity

Your digital footprint is the trail left by all the things you do online, including Facebook accounts, your browsing history, your online subscriptions, any photo galleries and videos you’ve uploaded — essentially, anything on the Internet with your name on it. Digital natives like today’s students rarely think twice about putting their names on things online, so their footprints can be pretty wide. Digital immigrants like adults and seniors learning to use the Internet don't understand what their footprints reveal about them. Join Denise Harders, Co-Director, Central Plains Library System, to learn how you can help both groups manage their Digital Footprints.

Webinar

1 Hour

Free Tools for Working With Social Media

Do you spend a good part of your job working with social media? If so, then you already know how time-intensive content creation and management of social platforms can be. Fortunately, the web is filled with free tools vying for your attention.

In this webinar you will learn about some online gems that you can use to improve your workflow, create new content, or share with your friends and colleagues. Presenter Laura Solomon will cover a plethora of online tools that you probably haven’t heard of but will be glad that you have.

Webinar

1 Hour

Marketing Courses from HubSpot Academy Self-paced Course

Internet Marketing for Smart People

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Self-paced Course

Marketing Courses from EdX

View over 300 different self-paced courses.

Self-paced Courses

Facebook Blueprint

Facebook's free marketing courses.

Self-paced Courses

 

Basic PC Troubleshooting

Does your library or organization provide computers for the public? Would you like to know more about basic troubleshooting on a Windows PC so you can minimize downtime? This introductory level webinar will introduce you to tips and techniques that will help you understand how to fix common problems.

Webinar
1 hour

Cloud Computing 101

"Cloud computing" seems to be all the rage, but what actually is it? This overview presentation will explain what cloud computing offers libraries, how libraries are using these services, and what you should consider when thinking about using a cloud service in your library. A distinction between services for end-users and services for organizations will be made, explained, and illustrated, as well as the terms used to describe cloud services. Learn how quick and easy it now is to deploy applications “in the cloud” using tools such as Google Docs, Google App Engine, and Amazon’s Web Services, among others. Resources for further exploration will be included.

Webinar 1 hour

Cloud Computing: What Is It?

"It’s in the cloud," is a phrase we hear more and more, but what does that really mean? Join this session to learn what the cloud really is and what it means to library staff and library patrons. Not to worry, this session is designed to be easy to understand with simple, real world examples.

Webinar 
1 hour

Excel for Librarians

Microsoft Excel has a variety of uses in the library world from keeping track of budgets or managing program registrations to viewing circulation or collection statistics. Learn some hints and tips for working with already existing spreadsheets as well as building your own. We’ll also take a look at Google Sheets and see how that compares with Excel.

Webinar 
1 hour

Innovation on a Shoestring: Free & Cheap Tools

Libraries everywhere are dealing with tight budgets and shrinking staff. Small and medium libraries are particularly hard hit by these issues. So, how are they maintaining a respectable level of technology and library service innovation with little or no money and staff? They are starting new programs, bringing in new resources, and developing new partnerships by harnessing the full potential of new internet tools, technologies, and websites. This session will highlight some very creative responses from small and rural libraries in middle America. Attendees will pick up some great ideas they can take back and use at their own library, no matter what the size, to provide innovative library services and programming.

Webinar
1 hour

Managing Library Technology: Keeping All the Balls in the Air

Managing library technology isn’t just about the technology. It involves fine juggling skills to manage people, workflows, procedures, policies and more―all while prioritizing, delegating and tracking. Just preparing staff effectively for upgrades or changes to technology takes finesse. How does one person do it all? Strong project and time management skills are key. Regardless of your job title, and whether working with a small team or a library-wide technology committee, anyone can learn smart practices to keep everything, and everyone, in motion and on target.

Webinar
1 hour

What You Need to Know About Library Technology

Now that the revolutionary change that the Internet caused in libraries has largely been absorbed, what are the technologies that may change what we do or how we do it in the future? What changes to our metadata infrastructure will we need to weather? What new opportunities will these potential changes provide? This and more will be explored in a rollicking look at where we've been and are going in the near future.

Webinar
1 hour

Introduction to Website Accessibility

Are you concerned that your library's website isn't meeting accessibility standards? If not, you should be--lawsuits concerning website accessibility failures are increasing, and libraries do not have immunity.

In this one-hour webinar, you'll gain an understanding of which guidelines are used to measure website accessibility in the United States, and how to begin to evaluate your own library's site for potential issues. We'll also discuss some common pitfalls and things to avoid.

Webinar
1 hour

Microsoft Office 365 (Learning Express)

Learn the basics of Microsoft Office 365 and related apps for Excel, OneNote, Outlook, PowerPoint, and Word.

Online courses

Webinars
Webinars are continuing education in the form of an online video. Most of the webinars listed here are recordings of webinars that were hosted live. Webinars listed on the 'Upcoming Live' tab are scheduled in the future. 

Online Courses
Online courses are self-paced continuing education resources in the form of an asynchronous class. Asynchronous means that there are no live lectures or real-time interaction with a professor. Self-paced and asynchronous courses require the learner to do the work at their own pace. 

Online Resources
Online resources are continuing education resources in the form of a website, database, or other medium that isn't a webinar or online course. 

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